Most of our Mack and Volvo dealerships are Uptime Certified Service Centers. But sometimes it can be difficult to know what that means for you. Let’s break down what the Mack and Volvo Uptime Service means.
Uptime Process
When you visit one of our Uptime locations, you’re tapping into years of expertise focused on streamlining the diagnostic and repair process. We’ve meticulously crafted a workflow that aims to get you back on the road faster than ever before.
Check-in
When you arrive, your service advisor will conduct a walk-around inspection and access your vehicle’s data. This marks the beginning of continuous communication that lasts until your truck is back on the road. To streamline the check-in and inspection process, we integrate a code read and ASIST.
Uptime Bays
At our Uptime Service Centers, efficiency starts the moment your truck arrives. We prioritize getting your vehicle into the diagnostics bay as quickly as possible.
- Initial Diagnostics: We begin with an initial diagnostic check to assess whether the repair can be completed in under four hours.
- Advanced Diagnostics: If the diagnostics take longer than 45 minutes, your truck is promptly moved to an advanced diagnostics bay.
This two-step approach ensures that minor issues are resolved swiftly without being delayed by more complex problems. If your repair is expected to take less than four hours, your truck is assigned to an Uptime Repair bay. These bays are specifically designed for quicker diagnostics and repairs, ensuring that your truck is back on the road within 24 hours of arrival. Faster repairs move through the system efficiently, so you’re not left waiting for a simple fix.
Advanced Bays
For repairs requiring more extensive diagnostics or taking longer than four hours, we have the Advanced Bays.
- Precision Repairs: These bays are equipped to handle more complex issues, allowing technicians the time and space to perform repairs with the expert skill and precision you expect.
- Continuous Communication: Throughout the process, our technicians maintain open communication, providing you with regular updates on the Estimated Time of Repair.
Benefits of Uptime
- Drive-in service, no appointment needed
- Improved uptime
- Enhanced and consistent service experience
- Increased satisfaction
- Improved communication about the repair
- Faster decision-making
ASIST
TEC dealerships support the ASIST platform for Mack and Volvo, helping you keep your truck and trailer repair information in one place. This advanced service software allows you to manage active service events, receive notifications, and approve service estimates—all from a single portal.
This level of transparency and predictability gives you the confidence to plan your operations without unexpected delays. We aim to provide not just quick service but also the reliable, high-quality repairs that keep your business running smoothly.
